Patrick Payette

Last updated January 11th 2012

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Patrick M Payette
Orlando, FL 32804 USA
www.patrickpayette.com

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WORK EXPERIENCE	Cross Telecom - Arrow S3 Advanced Applications Specialist	03/2010 - Present Orlando, FL
	Provide Avaya technical support to account executives and sales engineers on all pre-sales opportunities including: Aura Session Manager, Aura Conferencing, Meeting Exchange, Aura Messaging, Modular Messaging, One-X Portal, One-X Mobile, One-X Speech Access, and SIP enabled applications. Responsible for leading meetings and discussions for sales opportunities where a technical discussion required in-depth knowledge. Support a production SIP environment of Avaya Session Manager and Communication Manager. -
	Cross Telecom Unified Messaging Specialist	08/2007 - 03/2010 Orlando, FL
	Primary tasks included the implementation of Avaya Unified Messaging solutions, system administration training, and project management throughout the United States. Secondary tasks included providing technical support to our customers, using an internal ticket queue. Was responsible for managing customer expectations and providing updates and resolutions within SLA guidelines. Designed and crafted a 3.5 day customer-facing technical class for Modular Messaging Administration. Trained various levels of system administrators and end-users. -
	Barnes and Noble College Booksellers Department Supervisor	08/2002 - 08/2007 Orlando, FL
	Provided customer service to customers including students, parents, faculty, and staff members of the university. Responsible for administering an AS/400 network. Supervised the Textbook Department which was responsible for over $14 million in annual sales. -

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EDUCATION	University of Central Florida BSBA in Management of Information Systems	08/2002 - 08/2007 Orlando, FL
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CERTIFICATIONS	Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist Convergence Technologies Professional Avaya Certified Associate: IP Telephony Avaya Certified Expert: Messaging Avaya Product Design Specialist: Unified Communications Avaya Product Sales Specialist: Unified Communications

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SKILLS	Technologies: SIP, G.711 G.729 IP telephony, H.323 video, TCP/IP networking Presentation: Extremely comfortable with all forms of presentation. Provided varying levels of administration and end-user training. Hosted webinar sessions for hundreds of attendees. Systems/Environments: Novice Windows 9x/NT/XP/Vista/7, Server 2003/2008 Intermediate IBM AS/400 systems. Intermediate Linux Foreign Languages: Conversationally fluent in French.

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