Patrick Payette's Resume (Last updated April 1st 2009)

Microsoft Certified Systems Engineer
Microsoft Certified Technology Specialist
Convergence Technologies Professional
Avaya Certified Associate: IP Telephony
Avaya Certified Expert: Messaging

Primary tasks included the implementation of Avaya Unified Messaging solutions, system administration training, and project management throughout the United States.

Experienced with Avaya communication solutions including, but not limited to, Modular Message, One-X, Communication Manager, SIP, Meeting Exchange, and Avaya Web Conferencing.

Up to 100% travel requirements.

Responsible for simultaneous project management on several projects.

Provided training to various levels of systems administrators and end-users.

Developed training material and technical documentation to be distributed to customers and clients nationwide.

Provided customer service to a variety of customers including students, parents, faculty, and staff members of the university.

Supervised the Textbook Department which was responsible for over $14 million in annual sales.

Interviewed, hired, trained, managed, and scheduled 40-50 temporary employees per quarter.

Responsible for textbook ordering for all schools in the College of Business Administration, all Engineering schools, Health and Public Affairs, all foreign language schools.

Worked directly with over 25 department administrators and managers throughout the university.

Technologies: Windows Server 2003, Microsoft Exchange, Linux, TCP/IP Networking, ASP.NET, SQL.

Project Management: Comfortable in a large team-based environment, requiring a constant flow of information.

Presentation: Provide system administration training to customers and clients. Position at the UCF Bookstore necessitated presentations to 200+ employees, 300-500 students and parents, and meetings with high-level members of the university.

Systems/Environments: Novice Windows 9x/NT/200x/XP, Intermediate IBM AS/400 systems.

Foreign Languages: Conversationally fluent in French.

Tau Kappa Epsilon International Fraternity

• Active member 2003-2007
  

• Alumni member 2007-present
  

• Secretary 2004-2005
  

• Vice President 2006
  

• Presided over 11 working committees
  

• Assisted with philanthropies benefiting the Ronald Reagan Alzheimer's Association

Rock climbing, mountain biking, live music, movies, restaurants, travel.

Available upon request.