Patrick Payette's Resume (Last updated July 1st 2008)

Microsoft Certified Professional
Microsoft Certified Systems Administrator
Microsoft Certified Systems Engineer
Microsoft Certified Technology Specialist
Convergence Technologies Professional

Avaya Certified Associate: Design - Modular Messaging
Avaya Certified Associate: Implementation - Modular Messaging

Primary tasks included the implementation of Avaya Unified Messaging systems throughout the country at various customer locations.

The implementation consisted of hardware and software configuration of the Avaya Modular Messaging platform, with integration to Avaya Communication Manager solutions.

Travel requirements up to 100% of the time.

Responsible for project management on several projects simultaneously.

Provided training to various levels of customer systems administrators and end-users.

Work with a team to develop training material to be marketed to customers and clients on a national level.

Provided remote implementation and support to customers throughout the country.

Hired as a temporary employee in August 2002, which was quickly followed by placement to permanent status.

Provided customer service to a variety of customers including students, parents, faculty, and staff members of the university.

Supervised the Textbook Department which was responsible for over $14 million in annual sales.

Interviewed, hired, trained, managed, and scheduled 40-50 temporary employees per quarter.

Responsible for textbook ordering for all schools in the College of Business Administration, all Engineering schools, Health and Public Affairs, all foreign language schools.

Worked directly with over 25 department administrators and managers throughout the university.

Responsible for discretely testing customer service associates at convenience stores.

These tests included the purchase of alcohol and tobacco to verify that proper identification was required before purchase.

Responsible for providing detailed reports of all customer service tests.

Technologies: TCP/IP Networking, ASP.NET, Visual Basic.NET, SQL, XML

Project Management: Worked in a large team-based environment, requiring a constant flow of information to the appropriate parties.

Presentation: Provide system administration training to customers and clients. Position at the UCF Bookstore necessitated presentations to 200+ employees, 300-500 students and parents, and meetings with high-level members of the university.

Systems/Environments: Novice Windows 9x/NT/200x/XP, Intermediate IBM AS/400 systems.

Software: Beginner/Intermediate Visual Studio.NET, Beginner/Intermediate SQL Server 2005.

Foreign Languages: Conversationally fluent in French.

Tau Kappa Epsilon International Fraternity

• Active member 2003-2007
  

• Alumni member 2007-present
  

• Secretary 2004-2005
  

• Vice President 2006
  

• Presided over 11 working committees
  

• Assisted with philanthropies benefiting the Ronald Reagan Alzheimer's Association

Non-fiction books, cooking, music, movies, and travel.

Available upon request.