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Patrick M Payette |
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WORK EXPERIENCE |
Cross Telecom - Arrow S3 |
03/2010 - Present |
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Provide Avaya technical support to account executives and sales engineers on all pre-sales opportunities including:
Aura Session Manager, Aura Conferencing, Meeting Exchange, Aura Messaging, Modular Messaging, One-X Portal, One-X Mobile, One-X Speech Access, and SIP enabled applications. Responsible for leading meetings and discussions for sales opportunities where a technical discussion required in-depth knowledge. Support a production SIP environment of Avaya Session Manager and Communication Manager. - |
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Cross Telecom |
08/2007 - 03/2010 |
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Primary tasks included the implementation of Avaya Unified Messaging solutions, system administration training, and project management throughout the United States.
Secondary tasks included providing technical support to our customers, using an internal ticket queue. Was responsible for managing customer expectations and providing updates and resolutions within SLA guidelines. Designed and crafted a 3.5 day customer-facing technical class for Modular Messaging Administration. Trained various levels of system administrators and end-users. - |
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Barnes and Noble College Booksellers |
08/2002 - 08/2007 |
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Provided customer service to customers including students, parents, faculty, and staff members of the university.
Responsible for administering an AS/400 network. Supervised the Textbook Department which was responsible for over $14 million in annual sales. - |
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EDUCATION |
University of Central Florida |
08/2002 - 08/2007 |
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CERTIFICATIONS |
Microsoft Certified Systems Engineer
Microsoft Certified Technology Specialist Convergence Technologies Professional Avaya Certified Associate: IP Telephony Avaya Certified Expert: Messaging Avaya Product Design Specialist: Unified Communications Avaya Product Sales Specialist: Unified Communications |
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SKILLS |
Technologies: SIP, G.711 G.729 IP telephony, H.323 video, TCP/IP networking
Presentation: Extremely comfortable with all forms of presentation. Provided varying levels of administration and end-user training. Hosted webinar sessions for hundreds of attendees. Systems/Environments: Novice Windows 9x/NT/XP/Vista/7, Server 2003/2008 Intermediate IBM AS/400 systems. Intermediate Linux Foreign Languages: Conversationally fluent in French. |
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